Refund Policy

Last Updated: April 1, 2023

Our Commitment

At Crust & Charisma Pizzeria, we are committed to ensuring our customers' satisfaction with their purchases from our greenfarehub.sbs website. We understand that sometimes items may not meet your expectations, and in such cases, we are here to help.

Returns & Refunds

If you are not satisfied with your purchase, you may request a return and refund within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by a proof of purchase.

Non-Returnable Items

Certain items cannot be returned for a refund. These include gift cards and downloadable software products. Food items such as pizza and beverages, due to their perishable nature, are also non-returnable and non-refundable.

How to Initiate a Return

To initiate a return, please contact us at +44 20 7946 0958. Provide your order number, details about the product you wish to return, and the reason for the return. We will guide you through the steps required to process your return.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact our customer service.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.

Address for Returns

To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Contact Us

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by phone at +44 20 7946 0958 or by visiting our website at greenfarehub.sbs.

Policy Changes

Crust & Charisma Pizzeria reserves the right to modify or replace this policy at any time. Any changes will be posted on our website and become effective immediately upon posting.

Governing Law

This policy is governed by the laws of the country of United Kingdom without regard to its conflict of law provisions.